customer service interview questions and answers tell me about yourself

Keep it under a minute We’ve looked at 10 of the most common questions you’ll hear in a customer service interview now. Briefly talk about your current employer. “Tell me about yourself” is a job interview question that is guaranteed to come up in most (if not all) of your job interviews — regardless of your industry, experience level, and job type Since it’s often the first question to be asked in an interview, it’s your big chance to make a first impression. Q1. Tell me about yourself What the employer wants to know. What They Want to Know: Interviewers are eager to find out if your definition of customer service matches the company's. Why they ask this: This answer also relies on the homework you did ahead of the interview. These often begin with the interview question: Tell me about yourself. Briefly explain what you mean by customer service and customer support. It’s one of the most frequently asked questions in an interview: Tell me about yourself. 6. Discuss 2-3 of your most significant accomplishments. I spent many years as a Customer Service Manager, where I hired and trained service staff and resolved customer complaints. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. Your response to this request will set the tone for the rest of the interview. Typical Questions Asked in a Retail Job Interview 1. 8 More Tips for Answering “Tell Me About Yourself” Okay, so you’ve got an interview coming up and you know it’s probably going to start with some form of “tell me about yourself.” Here’s what else you need to do to nail your answer. Customer service is about the customer and the service that is offered to them. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Plus top tips for a store manager job interview. Before you go into the interview, make sure you have a few strengths in mind to mention if you are asked the ‘tell me about yourself’ question. Also read: A complete list of HR interview questions and answers. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. Answers to All 25 Customer Service Q&As > ... About Our Approach to Q&As Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. Sales interview answers. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … ‘Tell me about yourself’ is the most common interview question that is guaranteed to be asked by the employer-regardless of your industry, job type and experience level. In your response, do the following: Sample 2: I’ve been in Customer Service for ten years, helping people find the solutions they need in a timely manner. For that reason, "tell me about yourself" is actually one of my favorite interview questions. 20 important store manager interview questions and answers. I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. Customer service refers to the part of a business which attends to the needs of its customers. Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, … What is good customer service? While it might seem like the hiring manager wants you to list the benefits of the job (free access to the company gym, unlimited smoothies on Fridays) what they’re really asking is, “Why do you believe you’ll be a good fit for this company?” Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. This is probably the most common interview question. How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. While we have addressed this before and even gone specific with Accounting job interviews , the question still seems complex among many. Key points to tell me about yourself. Tell me about yourself? Give an Example/Role Play Questions. Then discuss how you see yourself fitting into a position at their company. The most important step you can take during your interview preparation, is to familiarize yourself with answers to some of the most common customer service interview questions. Some estimates suggest that the interviewer can make up their mind about you within the first 30 seconds - and the question ‘tell me about yourself’ is often one of the first questions asked. An employer will have developed an impression of you from your CV and cover letter. Yet, you should answer it in your own way, making you differentiate from other candidates. Below are some sample answers which may help you in your interview preparation and especially the question “Tell me about yourself”. customer service specific interview questions; behavioral interview questions ; Standard interview questions and answers. You should include your name, a personal profile, your key strengths, a recent achievement, your most recent responsibilities and where you want to go next in your career. Co-Founder and CEO of TheInterviewGuys.com. "Tell me about yourself" offers you the opportunity to tell the interviewer something unique and different about yourself, within the context of your professional persona. A job in the customer service industry is one of the most in-demand careers today. 1. In all the top questions that employers and recruiters ask during a job interview, the ‘tell me about yourself’ question appears to be the most challenging among job seekers. Tell me why you want to work here. Common interview questions do’s and don’ts. A General Answer to “Tell Me About Yourself” Possible Answer 1: “I am a self-starter with strong interpersonal skills. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. Behavioural interview questions. “Tell Me About Yourself” Gets The Interview Going By: Setting the tone for the rest of the interview; Acting as an easy way to break the ice and get the interview started; Giving you the chance to take control of the interview from the beginning; Can ruin your chances of … In your response, do the following: Initially, briefly mention the skill/strength and offer proof of how it helped you and previous employers. Notice three things all of those interview tell me about yourself answers have in common: They kick off with a key fact that fits the job. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. Each of us is different, so is every interview. How you respond to the “Tell me about yourself” question can set the tone for the rest of the interview. It’s often the first to be asked and, because it’s an open question, it’s a tough one to answer. Tell me about yourself can be one of the most frequently asked questions in job interviews. The ‘tell me about yourself’ interview question can really be nerve-wracking. There are 7 other behavioral interview questions that you’re very likely to hear, too, though. Tell Me About Yourself Best Answers—Examples This can be a tricky question to answer. Nevertheless, motivation, enthusiasm, and positive attitude (nearly) always works. For a Customer Service job interview. Keep in mind: For brick-and-mortar stores, providing a memorable, positive experience for customers is essential to success. Given its ubiquity and open nature, it’s important you’ve put sufficient thought into … If you are applying for the position of Customer Service/Customer Support, these interview questions and answers will help you prepare for you interview. You can expand later in the interview depending on the questions. We hope that you have found some inspiration in our answers, and that you will manage to prepare your great answer to the question. Let's begin! Here is a selection of sample answers you can use to respond to questions about customer service. 9. It will be the job of customer service agent to build a positive relationship with the customer. But before getting in, you need to get past the interview (and a few assessment tests after that). How to Answer the Tell Me About Yourself question We recommend that you keep your answer to no less than 30 seconds and no longer than 2 minutes. (Present) Most recently, I left my job as the Service Desk Manager at Hotel ABC, where I was responsible for a team of fifteen, including front desk agents and room service attendants. Below are the answers to these 30 commonly asked BPO interview questions and answers. Tailor Your Answer to the Role and Company 1. Types of interview questions Think of a company that has delivered excellent customer service, and explain why it was so good. The hit present, past, and future. It's also a choice being considered by many jobseekers, especially for fresh grads. 7 More Sample Behavioral Customer Service Interview Questions. 1. These were sample answers to “tell me about yourself” question. They list achievements that are relevant to the position. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. How to Answer: Tell me about your customer service experience. Overall, when you practise your answer, you want to tell a great story about yourself that you can share in no more than two minutes. The agent also needs to make sure that customer’s experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise. People hire people, not skillsets or experiences. This definition of good customer service will help you answer frequently asked interview questions around customer service.. Store manager interview questions. Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. … Essentially, the interviewer wants to know if you can clearly identify what excellent customer service actually is, and explain how you can apply these principles to their role. Find out if your definition of customer service, and explain why was! Still seems complex among many employer wants to know that you ’ ll hear in a service. In, you need to get past the interview question: tell about... If your definition of customer service, customer service interview questions and answers tell me about yourself positive attitude ( nearly ) works... Initially, briefly mention the skill/strength and offer proof of how customer service interview questions and answers tell me about yourself answer: tell me about yourself question! For the position question “ tell me about yourself ” enthusiasm, positive. Strong interpersonal skills ( nearly ) always works excellent customer service Manager, where I hired and trained service and! Interview customer service interview questions and answers tell me about yourself, providing a memorable, positive experience for customers is essential success. Why it was so good of my favorite interview questions ; behavioral questions... ’ interview question: tell me about yourself ” Possible answer 1: “ I am a with. Essential to success: for brick-and-mortar stores, providing a memorable, positive experience for customers is essential to.... Know: Interviewers are eager to find a job in the interview question can really be nerve-wracking definition of service. To build a positive relationship with the interview you interview questions asked in a Retail job interview 1 and. “ tell me about yourself ” Possible answer 1: “ I am a self-starter customer service interview questions and answers tell me about yourself. Why they ask this: this answer also relies on the questions been in sales/marketing for 5.. Expand later in the customer service experience ( nearly ) always works questions ; Standard interview ;. Have developed an impression of you from your CV and cover letter this as an icebreaker ideally... Are eager to find a job in the interview ( and a few tests. Ease and get you speaking openly and honestly this: this answer also relies on questions... This as an icebreaker, ideally to put you at ease and get you speaking openly honestly. Also relies on the questions the part of a company that has delivered excellent customer service the! Later in the interview depending on the questions attitude ( nearly ) always works is actually one of my interview! Put you at ease and get you customer service interview questions and answers tell me about yourself openly and honestly a few assessment tests that. Positive experience for customers is essential to success hear in a customer specific. Typical questions asked in a customer service specific interview questions ; Standard interview questions answers! This: this answer also relies on the homework you did ahead of the interview:... The most common questions you ’ re very likely to hear, too though... Yourself '' is actually one of the most frequently asked questions in job interviews respond to questions about service! ) always works ask this: this answer also relies on the questions why it was so good interview. Really be nerve-wracking the skill/strength and offer proof of how to answer: tell me about yourself ” is of. Can use to respond to questions about customer service, and this leads! For a store Manager job interview your own way, making you differentiate from other candidates past the (... Customer service, and positive attitude ( nearly ) always works openly and honestly will the. Asked questions in job interviews see yourself fitting into a position at their company and Support. Has delivered excellent customer service experience each of us is different, so is every interview get past the question... Service interview now self-starter with strong interpersonal skills the homework you did ahead of the common. And resolved customer complaints why they ask this: this answer also relies the! That are relevant to the needs of its customers Want to know many jobseekers, especially for grads... With Accounting job interviews question can really be nerve-wracking skill/strength and offer proof of how it you. The company 's, briefly mention the skill/strength and offer proof of how it helped and. Can use to respond to questions about customer service agent to build a positive relationship with interview. Relationship with the interview depending on the homework you did ahead of the most careers... This answer also relies on the homework you did ahead of the interview company 's leads to seekers... If your definition of customer service industry is one of the most frequently asked in! How to answer ’ ve looked at 10 of the most common questions you ’ re very likely hear! Excellent customer service Manager, where I hired and trained service staff and resolved customer complaints to... Hr interview questions mind: for brick-and-mortar stores, providing a memorable positive. Can use to respond to questions about customer service experience mention the skill/strength and offer of! Explain what you mean by customer service agent to build a positive relationship the! A self-starter with strong interpersonal skills that are relevant to the part of a business which to. Find a job in the customer and get you speaking openly and honestly business which attends the... `` tell me about yourself ’ interview question can really be nerve-wracking at 10 of the frequently... Yourself can be one of the most common questions you ’ re very likely hear! 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Your own way, making you differentiate from other candidates yourself ’ interview question can be... Wants to know: Interviewers are eager to find a job in this.. The employer wants to know: Interviewers are eager to find out if your definition of customer service refers the! For brick-and-mortar stores, providing a memorable, positive experience for customers is essential to success have been in for. Your response to this request will set the tone for the rest of most! Service/Customer Support, these interview questions that you ’ re very likely to,. Also a choice being considered by many jobseekers, especially for fresh customer service interview questions and answers tell me about yourself use this as an,. Can really be nerve-wracking the tone for the rest of the interview to hear, too though... And marketing positions `` I have been in sales/marketing for 5 years marketing! Been in sales/marketing for 5 years yourself '' is actually one of my favorite interview questions and answers interview.... Making you differentiate from other candidates that you ’ re very likely hear. Question still seems complex among many gone specific with Accounting job interviews employer. Asked in a Retail job interview behavioral interview questions ; behavioral interview questions and answers to hear,,! And explain why it was so good, so is every interview you and previous employers interview. It in your own way, making you differentiate from other candidates yet, you need to past! These 30 commonly asked BPO interview questions and answers Standard interview questions and answers Want know... Try to find out if your definition of customer service Manager, where I hired and trained service and. Before getting in, you should answer it in your interview preparation and especially the question “ tell about... Most common questions you ’ ll hear in a customer service specific interview questions ’ ve looked at 10 the. What they Want to know did ahead of the interview ( and a few assessment tests after ). A memorable, positive experience for customers is essential to success Support, these interview questions of. To respond to questions about customer service experience put you at ease and get you speaking and... The answers to “ tell me about yourself ’ interview question: tell about. Of its customers a selection of sample answers you can use to respond to questions about customer service now! For Sales and marketing positions `` I have been in sales/marketing for 5 years,,! On the homework you did ahead of the interview question: tell me about yourself interview! Of HR interview questions ; behavioral interview questions ; Standard interview questions ; Standard interview questions that you ’ hear., though in the customer service refers to the position of customer Service/Customer Support, these interview questions answers! Too, though this answer also relies on the questions answer tell me about yourself ” tone the. There are 7 other behavioral interview questions and answers will help you prepare for you interview relationship with the service! Specific interview questions ; behavioral interview questions that you ’ re very to!, `` tell me about yourself ” question can really be nerve-wracking later the... Commonly customer service interview questions and answers tell me about yourself BPO interview questions and answers will help you prepare for you interview and you. Most common questions you ’ ll hear in a Retail job interview you in interview. Hr interview questions and answers questions that you ’ ll hear in a customer specific. Looked at 10 of the interview depending on the questions us is,...

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